Do you provide make-up lessons?
Yes Makeup lessons can be booked 48 hours prior to attendance. They are dependent on class vacancies, and we do not over book classes to accommodate make-ups. Make-up lessons are not carried in to the next term.
Do you offer credits or refunds?
If the term has started, we can offer a credit only for lessons remaining. In the case of serious illness, or other extenuating circumstances such as moving away, a refund can be arranged.
Do you use flotation devises?
We prefer not to use bubbles or armbands once a child has begun the independent swimming program.
How is the water quality maintained?
We follow the guidelines of NSW Department of Health. Our pool is chlorinated and We also use UV light sanitation, and a 3 stage filtration process. The water quality is tested manually 4 times per day, and is also continuously monitored by an automated system.
How is payment made?
Payment is made by the term, with full payment required at the time of booking. Bookings can be made by phone, or in person in our office.
What is the cost of the lessons?
$20/lesson paid by term. Terms are generally 10-12 weeks. Our afternoon school age programs follow the public school terms, and our morning pre -school age programs run slightly longer. We offer 2nd and 3rd child discounts.
How long will it take for my child to learn to swim?
Learning to swim, like learning a musical instrument, or learning to read, is a very individual process, and progress will vary from child to child. Commitment to year round, regular lessons, and the number of times per week the child is swimming will also affect this progress. We consider a child to be a competent swimmer, when they can swim 400m of freestyle with good technique, and without becoming exhausted.